Frequently asked questions

Ordering

How do I place an order?
Simply browse our collection, choose your preferred style and length, then submit your order through our website. Once your order is received, we'll contact you to confirm payment and delivery details.

Can I order through WhatsApp?
Yes! If you need assistance, we're happy to help. However, placing your order through our website helps us process your order more efficiently.

Do you have a physical store?
No. Ease Hair Co. is an online business. All orders are placed online and delivered to you.

Hair & Products

Is your hair 100% human hair?
Yes. We offer premium-quality, authentic 100% human hair that is soft, long-lasting, and made to look and feel natural.

What color do the wigs come in?

Ease Hair Co. wigs come in a beautiful Natural Dark Brown, a rich, versatile shade that complements a wide range of skin tones and can be worn as is or customized to your desired color.

Can I straighten, curl or dye the hair?
Yes. Since our wigs are made with authentic 100% human hair, they can be styled and colored just like your own hair

What's the difference between a Headband Wig and a Half Wig?

Headband Wig

  • Beginner-friendly

  • Quick, everyday style

Half Wig

  • Blends with your natural hair

  • Leave a small section of your own hair out

  • Creates a seamless, natural finish

Do your wigs come ready to wear?
Yes! Our Ready-In-Five Collection is designed for quick, effortless styling so you can be ready in minutes.

Do all textures come in different lengths?
Yes. Each texture is available in multiple lengths. Simply select your preferred length on the product page.

Why does the price change when I choose a different length?
Our pricing is based on hair length. Longer lengths require more hair and are priced accordingly.

Payment

What payment methods do you accept?

We currently accept payment via direct bank transfer to our FirstCaribbean CIBC or Scotiabank accounts, or Cash on Delivery (where available). Bank details are provided after your order is confirmed.

Delivery

Do you offer delivery?
Yes. We deliver throughout Grand Bahama and can also arrange shipping to the Family Islands and internationally.

How long does delivery take?
Delivery times vary depending on product availability and your location. We'll confirm an estimated delivery time when your order is processed.

Returns

Can I return my wig?
For hygiene reasons, wigs cannot be returned or exchanged once they have been worn or altered.

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of receiving it so we can assist you.

Wig Care

How do I care for my wig?
To keep your wig looking beautiful:

  • Wash with sulfate-free shampoo.

  • Condition regularly.

  • Allow it to air dry whenever possible.

  • Store it on a mannequin head or wig stand.

With proper care, your wig can last for 10+ years.

Availability

Is every style always in stock?
We do our best to keep our website updated with our latest inventory. If a texture or length is temporarily unavailable, no need to worry, we restock regularly.

Still Have Questions?

We're always happy to help.

If you can't find the answer you're looking for, simply send us a WhatsApp message at 1(242)442-2235 and we'll be glad to assist.